The player from Finland reported a €50 deposit issue where an error occurred during the transaction, yet the amount was charged to their account without reflecting in their gaming account. Despite having contacted the casino multiple times since the deposit on September 14th, they received no resolution beyond requests for patience. The issue was resolved after the player was advised to contact their payment provider for investigation, as the casino could not directly address the transaction error. The player confirmed the resolution, and the complaint was marked as resolved in the system.
Xon Bet Casino - Player’s deposit is delayed and unresolved.
Resolved
Our verdict
Case closed
Amount: €50
Xon Bet Casino
Safety Index:LowCase summary
Discussion
Public
Public
6 months ago
I made a €50 deposit with my Visa card on September 14th. At the end of the deposit process, an error message appeared saying "user stopped the deposit." However, I noticed that €50 was charged from my account, but the money did not appear in my gaming account.
I immediately contacted the casino on September 14th, and they asked me to be patient. I also followed up on the 15th and again today, the 16th, and received the same response.
Issues like this should be treated as a high priority. As it stands, they have effectively "stolen" my money. That’s why I’m filing this complaint.
I have provided them proof of the transaction. Still, it feels like they are deliberately stalling the process
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’s credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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Public
Public
6 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Aby512,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
