The player from Germany deposited €200 on May 28, 2026, but as of June 1, 2026, the funds have not been credited to his casino account. He continues to receive unhelpful responses from the casino, leading him to involve his lawyer.
Xon Bet Casino - Player’s deposit has been delayed.
Opened
Current status
Waiting for player to reply
28d 21h 57m 6s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
Public
Public
2 days ago
Translation
I deposited €200 via online banking on Thursday, May 28, 2026. The money was immediately debited from my account. As of today, June 1, 2026, my deposit has not been credited. I keep getting the runaround: "Please wait, we're checking," "We'll get back to you," and so on. It's unbelievable how paying customers are treated. I've handed everything over to my lawyer. And I can NEVER recommend this disreputable casino. It's described as reputable here. I can't understand it. I still haven't received my deposit. The money is gone, it's insane.
Automatic translation:
Public
Public
yesterday
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
yesterday
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
