The player from Germany had deposited €200 on May 28, 2026, but as of June 1, 2026, the funds had not been credited to his casino account. He had continued to receive unhelpful responses from the casino, which led him to involve his lawyer. The Complaints Team had advised the player to contact his payment provider for investigation, noting that this process could take about a month and that the casino might have had limited ability to assist. Due to the player's lack of response to follow-up inquiries, the complaint was closed without resolution, but the player was informed that he could reopen it if he wished to continue communication.
Xon Bet Casino - Player’s deposit has been delayed.
Closed
Our verdict
Player stopped responding
Amount: €200
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
Public
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2 months ago
Translation
I deposited €200 via online banking on Thursday, May 28, 2026. The money was immediately debited from my account. As of today, June 1, 2026, my deposit has not been credited. I keep getting the runaround: "Please wait, we're checking," "We'll get back to you," and so on. It's unbelievable how paying customers are treated. I've handed everything over to my lawyer. And I can NEVER recommend this disreputable casino. It's described as reputable here. I can't understand it. I still haven't received my deposit. The money is gone, it's insane.
Automatic translation:
Public
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2 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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2 months ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it's a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I'm sorry that we couldn't be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Attila
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1 month ago
Dear sculpture1103,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 month ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Attila
Casino.Guru
