Xon Bet Casino - Player has a withdrawal delayed.

Hallo ich habe am 06.09.26 eine Auszahlung in Höhe von 1400€ getätigt, die das online casino bis heute Immer noch nicht ausgezahlt hat. Ich habe mit einer Einzahlung von 20€ mit einem 125% Einzahlungsbonus gespielt welche ich dann auch umgesetzt habe. Bis heute werde ich jeden Tag wenn ich den Support anschreibe mit Worten vertröstet ich solle mich gedulden und es gäbe eine hohe Arbeitsbelastung. In den AGBs wirbt das casino mit einer schnellen Bearbeitungszeit innerhalb 48h wovon aber wenig zu sehen ist. Bis heute den 23.09 warte ich Immer noch täglich auf das Geld und das casino versucht mich jeden Tag hinzuhalten wahrscheinlich haben Sie die Hoffnung man würde das Geld noch verzocken oder warum wartet man so lange mit der Auszahlung

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Dear Sekooo10,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you successfully withdraw funds from this casino before?
• What payment method did you use for the withdrawal?
• Have you received any communication from the casino regarding the delay?
• Did you use any casino bonuses, or do you currently have any active bonus?
• Did you complete your KYC verification?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hallo ich habe bereits letzten monat eine erfolgreiche Auszahlung gehabt worauf ich letztendlich über 3 Wochen gewartet habe . Die Auszahlung habe ich über Bank Transfer auf mein Bankkonto getätigt. Eine KYC Verification habe ich letzten.monat bereits abgeschlossen. Ich habe eine 125% Bonus verwendet welche ich ordnungsgemäß umgesetzt habe. Ich schreibe dem Support jeden Tag an und bekomme immer die selben vertröstenden Worte zu hören es herrsche hohe Arbeitsaufkommen und ich solle mich gedulden aber das sind bereits auch knapp 3 Wochen her seit dem 06.09

Dear Sekooo10,

Thank you for the clarification.

Could you please provide a screenshot of your withdrawal history showing the pending €1,400 withdrawal, including the date of the request and its current status?

You can attach the screenshot directly here or send it to karla.m@casino.guru.

Thank you very much for your cooperation.

Karla M.

Dear Sekooo10,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello Sekooo10,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Xon Bet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk

Dear Ayberk,

We would like to inform that the withdrawal has been processed on 7 October 2026 and is currently in the Success status on our side.

Kind regards,

Xon Bet Team

Vielen Dank für Ihre Bemühungen day Geld wurde ausgezahlt

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Sekooo10,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Ayberk