The player from Germany requested a withdrawal of €600 on July 27, 2026, but had not received the payment after three weeks despite daily inquiries and receiving standard responses about delays. She was seeking assistance to finalize her payment. We contacted the casino, which confirmed that the outstanding withdrawal was processed on 25 August 2026 and marked as successful on its platform. She then confirmed receipt of the payment, so the complaint was resolved.
Xon Bet Casino - Player experiences delayed withdrawal process.
Resolved
Our verdict
Case closed
Amount: €600
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
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4 weeks ago
Translation
Hello, I requested a payment of €600 on July 27, 2026. Despite daily inquiries, nothing has happened since then. I keep getting the same responses (please be patient, we are very busy at the moment, we are currently receiving many requests). My patience is wearing thin. Please help me finally receive this payment.
Thank you and best regards
Ines
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Ines2101,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Did you used any casino bonuses or you have currently any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
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3 weeks ago
TranslationHello Karla,
Yes, I have received a withdrawal before. However, it took 26 days. I can't say for sure whether I was playing with a bonus. I currently don't have an active bonus. Account verification was successfully completed with the last withdrawal. It wasn't requested for the current withdrawal.
Best regards, Ines
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3 weeks ago
TranslationHello,
Just a quick update: nothing has happened to this day. I've now been waiting 25 days for the payment.
Best regards, Ines
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3 weeks ago
TranslationHello, it's already been 4 weeks... that's 28 days!!! I've been waiting for my payment. Has anything been done about it?
Best regards, Ines
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2 weeks ago
Dear Ines2101,
Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.
Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.
No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.
I wish you the best of luck and hope your case will be resolved to your satisfaction soon.
Kind regards,
Karla Mayfly
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2 weeks ago
Hello Ines2101,
My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.
I would like to request the presence of a representative from the casino in this conversation.
Dear Xon Bet Casino,
Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.
Thank you in advance.
Respectfully,
Lucia
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2 weeks ago
Dear Lucia,
We would like to confirm that the outstanding withdrawal was processed on 25 August 2026 and is currently showing as Success on our platform.
Kind regards,
Xon Bet Team
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2 weeks ago
TranslationDear Lucia,
I have received the payment. Thank you very much for your efforts and help.
LG
Edited by a Casino Guru admin
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2 weeks ago
Dear Ines2101,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Lucia S
Casino.Guru
