The player from Germany requested a withdrawal of €600 on July 27, 2026, but has not received the payment after three weeks despite daily inquiries and receiving standard responses about delays. She is seeking assistance to finalize her payment.
Xon Bet Casino - Player experiences delayed withdrawal process.
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Current status
Waiting for Casino Guru to reply
1d 13h 18m 4s
Xon Bet Casino
Safety Index 4.4 LowCase summary
Discussion
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1 week ago
Translation
Hello, I requested a payment of €600 on July 27, 2026. Despite daily inquiries, nothing has happened since then. I keep getting the same responses (please be patient, we are very busy at the moment, we are currently receiving many requests). My patience is wearing thin. Please help me finally receive this payment.
Thank you and best regards
Ines
Automatic translation:
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5 days ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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5 days ago
Dear Ines2101,
Thank you very much for your update.
To help me better understand your case, could you please answer the following questions?
- Did you sucesfully withdrawn funds from this casino before?
- Did you used any casino bonuses or you have currently any active bonus?
- Did you sucesfully completed your KYC verification?
Thank you very much in advance for your cooperation. I look forward to your reply.
Karla M.
