X3Bet Casino - Player seeks support for self-exclusion request.

Hi,

I contacted the chat on x3bet on 31st July asking to be self excluded, they told me to email so I did, they replied saying I had other options like setting a deposit limit and I replied saying no just self exclude me please. They replied with the same email again and totally ignored my request. On Saturday 8th August I deposited £463.38 as they had not self excluded me even though I pretty much begged them. I sent them an email today asking for my transactions for Saturday not to be collected from my bank as they should have self excluded me when I asked and they have ignored my email.

Please help

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: you can contact Support Service Team via e-mail:

support@x3bet.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

• What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling problems?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Could you please confirm whether you currently still have access to your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila