X3Bet Casino - Player’s account closure request is ignored.

I have a gambling habit. I am on all of the gamban uk tools however I found this site x3bet and it has torn my life apart financially and emotionally. What started out as fun turned into spending thousands.

since April I have messaged them 10-20 times asking to close my account and in this time I have deposited £17000. I have even told them I have a gambling problem and they offer me bonuses which of course I accept or they tell me to email them which I do and I get no success. I have screenshots of these.

i do also remember a time i asked to close my account they took ages to respond and only closed it when i had pending withdrawals they did close my account but i messaged them straight back as obviously wanted my money and they opened my account

Ive been trying to close my account since April. They allow you to use credit cards and it’s very much a scam. I am seeking help with my addiction but i have been absolutely exploited by this site for my problem. I really need your guys help getting back this money because I have literally found it impossible to delete the site from my phone or close my account. I have many more screenshots I just need your help😪

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Dear Barrettio,

Thank you very much for submitting your complaint. I am sorry to hear about the issue you have encountered.

I have reviewed the casino's Responsible Gambling Policy, which states the following regarding self-exclusion:

"Self-exclusion request: you can contact Support Service Team via e-mail: support@x3bet.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts"

To better understand your case, could you please clarify a few points?

• Did you also try to contact support through this e-mail regarding your self-exclusion?
• Could you please send me a copy of your self-exclusion request to my email karla.m@casino.guru?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.