X3Bet Casino - Player's account closure is delayed.

Kasino ei ole sulkenut tiliäni lukuisista yhteydenotto pyynnöistä huolimatta jossai sanon peliongelmastani, vaadin talletuksia

takaisin ja välitöntä tilin sulkua

liitteenä kuvat

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have read the casino's Responsible Gaming policy and this is what I have found:

Self-exclusion request: you can contact Support Service Team via e-mail: support@x3bet.com, and we will close your account within next 24 hours. It's the player's responsibility to notify our Website of any other accounts the player might have and promise not to open any other accounts. Our Website will make reasonable efforts to try to prevent the opening of new accounts but it's the player's sole responsibility to make sure no other accounts are created. Our Website cannot be held accountable for potential losses on other accounts;

• What email address did you use to register at this casino? Have you used the same email address to contact the casino with the request to close your account due to gambling addiction?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino for verification?
• Do you currently still have access to your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Attila

Thank you for your reply. I would appreciate your assistance in clarifying the following points:

• Have you received any responses from the casino via email regarding your self-exclusion requests?
• If you did not receive any replies via email, have you tried reaching out to the casino through live chat or other official communication channels?
• Could you please attach receipts of the deposits made following your self-exclusion request?

Thank you very much in advance for your reply.

Best regards,

Attila

En ole saanut vastauksia lukuisista pyynnöistä huolimatta vaikka olen sanonut peliriippuvuudesta..

kyllä olen

Hello, Jeesbox

Thank you for your patience regarding your complaint.

We can confirm that we have sent a verification request to your registered email address . Please check your inbox, and also your spam/junk folder in case it was filtered there.

Once we receive the requested documents, we will be able to proceed further with reviewing your case regarding your self-exclusion request and account closure.

Kind regards,

X3Bet Compliance Team

i send all details allready!

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor (igor.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Dear Jeesbox,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the X3Bet Casino and I hope that together we will come to a successful resolution of your issue.

Dear X3Bet Casino,

According to the player, all details were sent to you.

Please review them and let us know your findings.

Dear Igor and Jeesbox

Thank you for your message.

We can confirm that we have not received any documents from the player. Our verification request was sent to his registered email address, and we have not received a reply to it.

Jeesbox can you please make sure you are sending the documents to the correct address? Alternatively, you can reply directly to the verification email we sent him, so that his documents are linked to his case.

Once we receive the documents, we will proceed with the review of your case.

Kind regards,

X3Bet Compliance Team

Dear Jeesbox,

According to the casino, they sent you an email regarding the verification request but did not receive a reply.

Could you please check which email address you are sending the verification documents to? If possible, could you share screenshots in this thread showing both your email address and the casino’s email address? The screenshot you sent earlier does not contain this information.

i send details again!!

and also all payment documents is send

Dear X3Bet Casino,

According to the player, all requested information was sent to you again.

Please check the screenshots and let us know whether you are able to trace those emails. Thank you.

Dear Igor and Jeesbox,

Thank you for your message. We can confirm that we have now received the documents from the player (driving license, bank card details and electricity invoice). thank you for sending them.

However, one document is still outstanding: the transaction history. We sent the player an email yesterday explaining what is needed. In short, we need a bank statement that:

Covers all deposits made to our platform, and at least the past 1 month

Shows his full name, address, the bank's name or logo, and the date of issue

Is the original digital PDF downloaded from his online banking, not a screenshot or a photo pasted into a PDF

If he used more than one bank account or payment method, a statement for each is needed. Please reply directly to the email we sent you with this document attached.

Once we receive it, we will continue with the review of the case.

Kind regards,

X3Bet Compliance Team

Dear Jeesbox,

According to the casino, one document is still missing: a bank statement.

Please review the casino’s message and send them the requested document, including all necessary information.

Please let us know once you have done so. Thank you.

Pystynkö lähettämään tiedot tähän ja sinä välität tiedot eteenpäin kasinolle, olen lähettänyt jälleen kerran tiedot monia kertoja heille…

Dear Jeesbox,

Please try to send the document directly to the casino one more time. If they do not receive it again, I will forward the document to them.

Yritän

kerran vielä

lähettää tiedot!

Dear X3Bet Casino,

According to the player, the bank statement was sent to you.

Please check the documents and let us know your findings.

Pystytkö igor antamaan sähköpostisi niin saisin kätevämmin liitteet siihen?

Dear Igor and Jeesbox,

Thank you for your message.

We can confirm that we have received the email from the player with the documents. We will check them carefully and inform you of the outcome of the review as soon as it is completed.

Kind regards,

X3Bet Compliance Team

Dear Jeesbox,

Feel free to send me an email at igor.p@casino.guru.

Dear X3Bet Casino,

Thank you for informing us that you are reviewing this case.

If there is anything the player or I can assist you with, please let us know.

Also, please let us know if there are any updates regarding this complaint.

Dear Igor and Jeesbox,

We have reviewed the documents received. The proof of identity, proof of address and card details are approved.

To complete the review, we still need the transaction history for the Paysafe deposits. Jeesbox, please send us the following: Pay safe transaction history: A statement or transaction history from your Paysafe account showing all deposits made to our platform, including your full name, the dates and the amounts. It must be the original document downloaded from your Pay safe account, not a screenshot or an edited file.

Please reply directly to the verification email we sent you, with the document attached, so that it is linked to your case.

Once we receive it, we will complete the review and inform you of the outcome.

Kind regards,

X3Bet Compliance Team

Lähetin asiakirjat toistamiseen juuri nytten!

Vastasin lähettämääsi sähköpostiin suoraan, pistin kaksi kertaa tulemaan documentin

Dear X3Bet Casino,

According to the player, the transaction history was sent to you.

Please check the email and let us know your findings.

Kasino lähetti sähköpostin jossa sanoi että kaikki tarvittava tieto on heillä nyt!

Vielä ei ole kuulunut casinosta mitään uutta…

Dear Igor and Jeesbox,

Thank you for your patience.

We have reviewed the documents received so far. The Paysafe transaction history has been received, but we still need one more document to complete the verification: a bank statement showing the Paysafe deposits for the period from 14 August 2026 to 4 September 2026.

Jeesbox, we have sent you an email with the exact requirements. Please check your inbox, including your spam or junk folder, and reply directly to that email with the statement attached as the original PDF downloaded from your online banking (not a screenshot or edited file), so that it is linked to your case.

Once we receive it, we will complete the review and inform you and Igor of the outcome.

Kind regards,

X3Bet Compliance Team

I can't easily get those details since I deleted that Paysafe account at the end of the summer; those payments can be left out of the calculations.

Dear X3Bet Casino,

According to the player, they are unable to obtain details regarding their PaySafe transaction because their account was deleted.

Would it be possible to continue without this document? Or is it essential for the review and If so, could you please specify why?

Thank you very much in advance for your cooperation.

Kyseiset maksut voidaan edelleen jättää laskematta, kaikki muut tiedot ovat vahvistettu

Dear Igor and Jeesbox,

Thank you for your messages and for your patience.

We have noted that the Paysafe account was deleted and that the player is asking to leave those deposits out of the calculation. We are checking with our verification team to see what else can be done, and we will let you know as soon as we have an update. Please wait while we complete this check.

Kind regards,

X3Bet Compliance Team

Selvä homma!

Dear X3Bet Casino,

Thank you for your update.

Please let us know your findings once you have checked whether the refund can be calculated without the PaySafeCard payments.

Hello Igor and Jeesbox,

Thank you for your messages and for your patience.

We have checked with our verification team regarding the Paysafe deposits. Jeesbox, even if your Paysafe account has been deleted, you can still request the transaction history from your bank or payment provider. They keep records of all past transactions even after an account is closed, so please contact them and ask for the statement.

To complete the verification, we need the following:

A bank statement showing your Paysafe deposits for the period from 14 August 2026 to 4 September 2026

It must show your full name, address, the bank's name or logo, and the date of issue

It must clearly show each Paysafe transaction (date and amount)

It must be the original PDF downloaded from your bank or provider, with no screenshots, photos or edits

Please reply directly to the verification email we sent you with the file attached, so that it is linked to your case. Once we receive it, we will continue with the review and update this thread.

Kind regards,

X3Bet Compliance Team

Ok pistän viestiä paysafelle!

Dear Jeesbox,

Please let us know once you have obtained the requested document from PaySafe and sent it to the casino.

Thank you very much in advance for your cooperation.

Ilmoitan kyllä, paysafe ei ole vielä vastannut

Dear Jeesbox,

Thank you for your message.

It is sufficient to reply once you have obtained the document from PaySafe. Thank you.

Dear Igor and Jeesbox,

Thank you for your patience.

Jeesbox, please let us know when you will be able to send the Paysafe bank statement. As soon as we receive it, we will continue with the review and update this thread.

Kind regards,

X3Bet Compliance Team

Koitan kokoajan saada yhteyttä paysafeen, heillä saattaa mennä viesteihin vastaamisessa todella kauan..

ilmoitan kun päivitettävää

Dear Jeesbox,

Thank you for your update.

As I mentioned, please reply once you have obtained the document from PaySafe. Thank you.