The player from Germany requested a €300 withdrawal on June 22, 2026, expecting it to be processed within 72 hours per the casino's terms. However, over a week has passed without payment, and despite repeated inquiries, she receives vague responses regarding the status of her withdrawal.
Wyns Casino - Player's withdrawal is significantly delayed.
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Waiting for Casino Guru to reply
6d 5h 41m 2s
Wyns Casino
Safety Index 8.7 HighCase summary
Discussion
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2 days ago
Translation
I need help with a problem concerning a pending payment.
I requested a withdrawal of €300 on June 22, 2026. According to the provider's terms and conditions, the withdrawal should have been processed within 72 hours. Although I understand that delays can occur and was prepared to wait a few extra days, well over a week has now passed.
Despite repeated inquiries, I only receive vague, noncommittal answers, without any concrete information regarding the processing status or the payment date. I have still not received the payment.
I would be grateful if you could assist me in clarifying the matter.
Automatic translation:
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18 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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18 hours ago
Dear JJ270,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
