The player from Germany had been waiting over 14 days for a €1,000 withdrawal from Wyns Casino, which remained in a "pending" status despite the casino's claim that processing should take no longer than 72 hours. He requested assistance from Casino Guru for a prompt resolution of his complaint. We asked him for details about the games played, the withdrawal method, and the casino’s latest explanation for the delay, and the complaint was later marked as resolved by him. As a result, we closed the case as resolved.
Wyns Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
Wyns Casino
Safety Index 8.1 HighCase summary
Discussion
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2 days ago
Translation
Dear Casino Guru Team, dear Wyns Casino Team,
First of all, I would like to say that I would like to have a positive experience with Wyns Casino and resolve the matter without any dispute.
Unfortunately, I have now been waiting for my €1,000 payout for more than 14 days. The payout is still showing as "pending." According to Wyns, processing a payout should take no longer than 72 hours. This deadline has clearly been exceeded.
I haven't received a successful withdrawal yet and I've played with real money. My account currently shows that no verification is required.
I request that Casino Guru invite Wyns Casino to cooperate with this complaint and request a concrete statement as well as the fastest possible processing of my withdrawal of €1,000.
I hope that this answers your most important questions in advance, and I look forward to a quick and uncomplicated solution.
Thank you for your support.
Automatic translation:
Public
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7 hours ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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7 hours ago
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
- Which payment method did you select for your current withdrawal request? Is it the same payment method you previously used to make deposits at this casino?
- When was the last time the casino communicated with you regarding the delay in processing your payment, and what explanation did they provide for the delay?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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6 hours ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Germanstar,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Veronika
