The player from Germany requested and received confirmation for an active break from playing, but he was still able to log in and make deposits, indicating a breach of the casino's own terms and conditions.
Wyns Casino - Player's self-exclusion was not honored.
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Waiting for Casino Guru to reply
2d 17h 3m 34s
Wyns Casino
Safety Index 8.0 HighCase summary
Discussion
Public
Public
1 week ago
Translation
I had requested an active break from playing, and this was confirmed to me in writing.
Despite an active block, I was able to log in and make deposits.
The casino deliberately violated its own terms and conditions.
Automatic translation:
Public
Public
4 days ago
Important notice:
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4 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wyns Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Under what circumstances was your account reopened?
- Have you asked the casino for a refund? What response have you received?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
