The player from Austria requests permanent closure of their casino account, which was previously closed but reactivated, leading to ongoing emails and messages. Despite multiple requests to ban the account, the casino continues to ignore these demands and offers new bonuses instead.
Wyns Casino - Player's account remains unblocked despite closure request.
Opened
Current status
Waiting for player to reply
0d 8h 20m 50s
Wyns Casino
Safety Index 8.6 HighCase summary
Discussion
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3 weeks ago
Translation
I have repeatedly requested that my account be permanently closed. It was closed a few months ago, but then I started receiving emails again and my account was reactivated. I'm being bombarded with emails and text messages.
I have requested a ban again. The casino did not comply with this request; instead, they promised me new bonuses. After claiming these, I requested a ban once more. This request has now been ignored for several days.
Can CasinoGuru take action here and request that Wyns block my account, stop sending me emails and SMS messages, and keep it blocked for life?
A warning to all players: stay away from this site, payouts take forever and player protection is not taken seriously here at all.
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3 weeks ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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3 weeks ago
Dear Mtpp11;
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Could you please forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at tomas@casino.guru
Thank you in advance for your cooperation.
Best regards,
Tomas
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2 weeks ago
TranslationWyns closed the account after the complaint was filed.
Once again for all players:
Stay away from Wyns. I've played on several casino sites, but Wyns is the most disreputable. Withdrawal requests take forever, there are dubious calls from supposed VIP managers, tons of spam emails, and they don't take player protection seriously. Stay away.
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2 weeks ago
Thanks for the update.
- Have the newsletters and ads ceased being sent to you since your last post?
- May we consider the issue as resolved?
Looking forward to your reply.
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1 week ago
Dear Mtpp11,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
