The player from Ireland wants to close her casino account due to a gambling addiction and needs to withdraw her €14,000 balance before doing so. She faces a daily withdrawal limit of €500 and a lengthy process that takes a week, while the casino does not provide safe gambling tools.
Wyns Casino - Player is struggling to withdraw funds to close the account.
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Waiting for Casino Guru to reply
3d 5h 10m 43s
Wyns Casino
Safety Index 8.7 HighCase summary
Discussion
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5 days ago
Hi i have recently realised I have a gambling addiction and wanting to close all my casino casino for a while, I currently have an account with 14000 at wyns.com and have to withdrawal it all before I can close my account, my daily limit is 500 euro there withdrawal process take a week, the do not offer any safe gambling tools so I have come for advise on how I can get my funds out safely and as soon as possible so I can close my account for a while
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4 days ago
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4 days ago
Dear martinshinea,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem.
First, I’d like to clarify the difference between account closure and self-exclusion:
- Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
- Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).
Have you specified the reason for closing your account when you sent your request to the casino? Additionally, would you be so kind as to forward me the account closure requests you sent to the casino, along with the casino's responses? You can send them to me at veronika.f@casino.guru.
Thank you in advance for your cooperation.
Best regards,
Veronika
