The player from Japan requested the unpaid reward of $2,500 for achieving a milestone. Despite complying with two KYC investigations, his bonus was blocked after initially being assured it was still valid. After fulfilling a significant portion of the wagering requirement, the player was informed that the active bonus was void. The issue was resolved after the casino acknowledged a mistake by their white label provider and credited the player's account with the missing amount. The player confirmed receipt of the funds, and the complaint was marked as resolved by the Complaints Team.
WSMCasino - Player’s milestone reward has been withheld after verification.
Resolved
Our verdict
Case closed
Amount: 2,500 USD₮
WSMCasino
Safety Index:Above averageCase summary
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