WSMCasino - Player’s account has been closed.

Ive verified everything on my account and they asked me a ID verification and a POA to withdraw my money, Ive sent them two different POA because they asked for it and they banned my account without letting me get my funds back. They say that ive commited a "Fraud" without explaining what exactly. i dont understand because Ive provided all my real documents. I want my funds back, there is more than 250€ on my account

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WSMCasino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas