WreckBet Casino - Player's account has been delayed and frustratingly locked.

I Withdrew €180 on the 3rd February and it should have been seen to my bank by midday same day. They didn’t on this occasion and told me the following day when I contacted them by email that my ID was no longer valid and to upload new documents which I tried to on the site in my wallet and low and behold I can’t get into my wallet and I have sent numerous emails regarding this and we are just going round in circles. I’m appalled by the way I have been treated by customer services, I’ve told them to keep my winning and I want my account closed down then they replied you have to wait 24 hours for a cool down then email us back. Joke!

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Dear MegPanda,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with WreckBet Casino. I'm afraid I will need more information regarding your problem.

Would you like to receive our help with completing the verification process? Alternatively, do you need help with the closure of your account?

If so, please be advised that we are not in a position to force casinos to close players' accounts unless they express gambling problems. The easiest solution is to unsubscribe from all communications with the casino and stop using the account. The vast majority of online casinos close inactive accounts sooner or later anyway. If there is anything else I could help you with, please let me know, otherwise, I will be forced to close this complaint.

Thank you in advance for your response.

Best regards,

Attila

I have asked for help multiple times via email to WreckBet casino regarding updating my ID but I physically cannot enter my wallet on the site. I have sent a screen recording via email but it really does not show the problem as all it does is make the screen flicker when I touch the wallet.

It will not let me inside the wallet.

When I tried on the 4th feb they said I needed to download an Authenticity app and log in with a code. It all went wrong after that?

Closing my account is a last resort as I’m very frustrated at the way my case is being handled.

Dear MegPanda, thank you for your response. Do I understand correctly that you are encountering difficulties accessing the wallet from your payment provider?

Hi Attila,

I am having difficulties accessing my wallet on WreckBet Casino. They have blocked me from opening the wallet to upload my ID.

They have today sent me a email saying on looking at the screen recording it appears I’m clicking on deposit when I am not.

I have asked can I send my ID via email. I shall await their response.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MegPanda,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila