The player from Indonesia had his WPT Global account permanently closed due to a Responsible Gaming concern, with the operator stating that the decision was final, not related to any rule violation, and offering no compensation. He said he had received no prior warning and had no deposit limits or self-exclusion options before experiencing heavy losses. The player failed to respond to the Complaints Team’s requests for additional information and evidence regarding the closure and any withheld funds. Consequently, the complaint was closed due to lack of cooperation, with the player retaining the option to reopen it if he chose to provide further details.
WPT Global Casino - Player’s account was closed for responsible gambling concerns.
Closed
Our verdict
Player stopped responding
Amount: 6,000,000 Rp
WPT Global Casino
Safety Index 7.8 Above averageCase summary
Discussion
Public
Public
6 months ago
Hello CasinoGuru Team,
My account at WPT Global was permanently blocked due to a Responsible Gaming (RG) concern. According to WPT Global’s email:
The closure was not due to any rule violation
The decision is final, and no compensation was offered
I want to clarify that:
I received no prior warning
No deposit limits or self-exclusion options were available before my losses
The account was blocked after I suffered significant losses
I am requesting CasinoGuru to review the situation and help facilitate clarification from WPT Global.
Attachments:
Email from WPT Global confirming the account restriction
Username: Agi ****
Public
Public
6 months ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
6 months ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WPT Global Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- Could you please clarify whether the casino withheld any withdrawable balance when closing the account?
- What does the disputed amount of Rp6000000 represent in your situation?
- Was your account verified?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
6 months ago
Dear Agifeb1,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Public
Public
6 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
