WowBet9 Casino - Player's deposit is missing and account access is denied.

My deposit of $100 was not added to my wallet, I was told it was not received by them, my bank statement said processed. I called my bank, it was sent. I was sent automated messages whenever I messaged to check if they had received the $100.

Now I can no longer login or sign up. Very bad form considering I had played there so frequently. Very disappointed.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful deposits into this casino before?
• When exactly did you deposit the missing $100, and which payment method did you use?
• What error message do you see when trying to log into your casino account?
• Have you contacted the casino’s customer support after you found out that you were unable to log in? If so, please share their response.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear Pinghiipp,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.