WOW Vegas Casino - Player faces balance discrepancy in Keno bets.

Casino Name: WOW Vegas

Game: Keno

Issue Type: Balance / Bet Deduction Discrepancy

I am filing this complaint regarding what appears to be duplicate wager deductions occurring during Keno gameplay on WOW Vegas.

The issue is consistent and repeatable. When placing a wager, the stated bet amount is deducted from my balance immediately, which is expected behavior. However, after the Keno draw completes and the numbers stop, an additional identical amount is deducted again from my balance.

For example:

I place a $0.10 wager.

$0.10 is deducted at the time of placing the bet.

Once the draw finishes, another $0.10 is deducted.

Total removed for a single round: $0.20.

This results in what appears to be a double charge for each individual round.

This does not appear to be autoplay, double-stake mode, or two separate rounds being triggered. I have monitored my balance carefully and observed the deduction pattern multiple times. The second deduction occurs after the outcome is revealed, not when initiating a new round.

My concerns are the following:

The game may be improperly deducting funds.

The account balance may not accurately reflect legitimate wagering.

There may be a technical or accounting error affecting players.

I have requested clarification and an audit from WOW Vegas support. At this time, I am seeking:

A full review of my Keno wager history.

A clear explanation for the duplicate deductions.

Reimbursement of any improperly deducted funds.

Confirmation that the issue has been investigated and corrected if it is a system error.

I am submitting this complaint in good faith and am willing to provide additional details or screen recordings if necessary.

I appreciate Casino Guru’s assistance in reviewing this matter.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WOW Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you asked the casino to provide you with your game history records, or is this information readily available to you?
• Could you please share with me your communication with the casino regarding reporting of the issue and the evidence you gathered to support your claims? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
• Alternatively, upload the evidence to a cloud depository of your choice and share evidnence with me that way.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear mrscottonsnow,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru