The player from South Africa faced issues with a voucher deposit at World Sports Betting. After purchasing a voucher worth R305, he experienced delays in loading the funds due to a deposit limit he had set, and despite communicating with both the store and the casino, he had not received the credited amount. We requested clarification and supporting communication, and the complaint was later resolved after the player confirmed the matter had been sorted out.
World Sports Betting Casino ZA - Player's deposit has been delayed.
Resolved
Our verdict
Case closed
Amount: R305
World Sports Betting Casino ZA
Safety Index 8.6 HighCase summary
Discussion
Public
Public
3 weeks ago
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Public
Public
3 weeks ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful deposits by this payment method before?
- Have you managed to update your deposit limit as instructed by the casino?
- Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
Public
Public
3 weeks ago
Dear all,
We have received the following message from the player:
Matter has been resolved, thank U
Dear Player,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Attila Gorkij
Casino.Guru
