HomeComplaintsWorld Sports Betting Casino ZA - Player feels abused by casino's practices.

World Sports Betting Casino ZA - Player feels abused by casino's practices.

Closed
Our verdict

Player stopped responding

Amount: R1,400

World Sports Betting Casino ZA
Safety Index:High

Case summary

The player from South Africa claimed that his deposits at the casino consistently led to losses, feeling that the slots were rigged against him. Despite changing games and reporting the issue, he received unsatisfactory responses and believed the casino was ignoring his concerns. The Complaints Team extended the response time for the player to provide additional information but ultimately rejected the complaint due to a lack of response from him. Without further evidence or communication, the investigation could not proceed.

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1 year ago

My world sports bet user is Ratshibvumo, It has been two years in this casino Everytime I deposit my money even big deposits they rig slots so I always lose everything away like bank rupt same thing always when I tell they ,they tell me there are many slots so I change slots but still same results I deposit even more they just keep stealing and ignoring me .in Gambling u lose but not like the way I'm being abused and I pray that for gambling authorities to intervene because this people are destroying our lives.Transactions of deposits they don't usually show to hide their thefts.

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1 year ago

Dear rachinexr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me at veronika.f@casino.guru if there is anything else I could do for you regarding your complaint.

Best regards,

Veronika

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1 year ago

Dear rachinexr,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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