The player from Finland has access to his account but faces a withdrawal issue, as it is locked by the operator. Despite reaching out via chat, he only receives a response indicating that he will be notified by email.
Wonder Luck Casino - Player's withdrawal is delayed.
Opened
Current status
Waiting for player to reply
6d 22h 53m 11s
Wonder Luck Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
19 hours ago
Translation
My account is open and I can access it. But when I try to withdraw it just says Withdrawal locked by operator.
When I post a message in the chat, the response is to forward it and notify me by email.
Automatic translation:
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Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear Santtuzz,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.
- Have you made any successful withdrawals before?
- Could you please confirm that you have passed the KYC verification?
- Have you received any specific error messages apart from "Withdrawal locked by operator"?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards
Petra
