The player from Portugal faced a denial of his withdrawal request for 450€ after making a deposit of 100€. He was informed that the decision had been made by the administration, requiring him to contest the denial. Despite his attempts to resolve the issue, he ultimately canceled the withdrawal and spent the balance. The Complaints Team expressed regret over the loss of his funds but stated that they could not request a refund for the lost winnings, as the player was responsible for his account activity.
Wonder Luck Casino - Player's withdrawal has been denied.
Closed
Our verdict
Other
Amount: €450
Wonder Luck Casino
Safety Index:Fresh casinoCase summary
Discussion
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3 months ago
Translation
I've played at this casino a few times, as well as at other casinos in the same group (Rabidi and its associates). At first I was able to make some successful withdrawals, but on my last deposit (29/8/22025) of 100eur and after requesting a withdrawal of 450eur. This withdrawal was denied, and this last time, I was told that it would be by decision of the administration and that I would have to contest or dispute it.
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3 months ago
Dear Jafosteis,
Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with Wonder Luck Casino.
To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:
- How long have you been a player at this casino?
- Is you account currently accessible to you?
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Did you accumulate your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Katarina
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3 months ago
Translation
I've been a player at the casino since 16/08/2025. Yes, I have access to the account. I only play slots. The winnings I am referring to in this case were obtained without bonuses.
Thank you
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2 months ago
Translation
Unfortunately I canceled the withdrawal and spent the balance. thanks
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2 months ago
Hello Jafosteis,
We would like to update you that due to Katarina, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Katarina has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Katarina will contact you at the earliest opportunity.
Thank you for your understanding and ongoing patience.
Best regards, Casino Guru
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2 months ago
Dear Jafosteis,
I'm truly sorry to hear that you ended up losing your funds. The player is responsible for their account, active balance, and all the bets taking place. I understand that this would have never happened if you could withdraw on the first attempt but at this point, we cannot ask the casino to refund your lost winnings. We would really like to help, but it is impossible this time.
Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
All the best,
Katarina
