Wonaco Casino - Player’s withdrawals are delayed and pending.

Hi.

Firstly I just want to say the "dispute amount" I have put is not right. It’s a lot higher then the $90,000 AUD.

Im a little scared that my account will get shut if they see this complaint/dispute. So this is why I’m using different username and not the real amount.

Ok so since winnings. I have got 3 withdrawals from Wonaco Casino. Each one being $1200. That was 50 days ago. They were bank transfers and they were processed within 7 business days and in my account the 8th day.

Ive made another withdrawal since then of $1200 using crypto USDtether which came in last week Friday. And that took 14 days to process.

I have another 3 withdrawals pending 2 crypto and 1 Ewallet withdrawals.

Since they have realise that I’m not gonna touch that money I’m gonna withdraw it all and not play the withdrawals have stop and not being processed.

My 2 crypto withdrawal request was on the 16/03/2025

And I’m still waiting. I have emailed vip support and I’ve spoken to chat. And have asked them what is going on with my withdrawals and they keep saying the same thing that it is in the process of being processed, last email was Monday 31st, it’s been 18 days now. And I’m still waiting. Like I said, now they know I’m not going to play with my winnings of "$90,0xxx" I feel like they have stop and trying to not give my winnings. I’ve never use a bonus with them and All my accounts have been verified and also my crypto accounts have been verified.

and before I joined this casino there terms and conditions of the withdrawal time and the withdrawal maximum amount has changed. Now they say 3-5 Business days and that’s still a lie. I’ve asked them multiple times what is the best and quickest way to withdraw as I’ve tried them more?

Please

I don’t know what to do now, I’ve been playing online for over 9 years now. And have deposited a lot online. And to finally get a win that I use real money for and gambled and won. Now it seems they don’t want to give.

I’ll send you the screenshots of Accounts and withdrawals

Please help me.

Thank you

Hello Bigplay88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Wonaco Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hey Nick

Thank you so much for the quick reply.

Yes my account is fully verified.

No I’ve never played with bonus money. It’s always been real money I’ve deposited.

and the last time they replied to me was on Wednesday morning.

I asked them when will I receive my withdrawals

there reply was "Unfortuantely, that is something that i cannot have an answer to as this is influenced by a lot of factors, i apologise for that"

I got a text msgs this morning saying

" Gday i can see that on of your Withdrawals is compelted from our side!" Which I replied back within a minute, and told him the agent that that is false and that they are still processing! I even sent him screenshots.

This is getting so frustrating, because I’ve deposited a lot of money into wonca casino and for them stick by there terms and conditions is not right and not fair.

ITS BEEN 22 DAYS NOW!! And still nothing !

Thank you Bigplay88 for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Bigplay88,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wonaco Casino representative to join this conversation.

Dear Wonaco Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi Mirka

Thank you so much. If there is any other information you need please just let me know and I’ll send them right away.

Thanks again!

I have reach out again. Through chat support, vip email, even WhatsApp and they are all say the same thing " I cannot give a specific time-frame as to when your payments will be processed. But rest assured, they are actively being looked at, and you will receive an update as soon as time permits." It’s been 27 days and I’m still waiting.

But the worst part is if you go speak to chat without logging in and ask them what is the withdrawal process time they reply back " I kindly inform you that we aim to process withdrawal requests within 3 business days, from the next day that the request was made, or from the day of the last processed withdrawal.

Please note that this timeframe excludes weekends and public holidays."

its terrible, very dishonest and disgusting. People work hard to deposit to play these casino to have a chance to win money. And when you do actually win they don’t give it.

im actually in shock!

please help me make this right

Dear Bigplay88,

We sincerely apologies for your experience.

As we checked your account, we could see most of your withdrawal request was cancelled from your side.

We kindly suggest you to please attempt your withdrawal request.

Kindly note that you can have a maximum of 3 (three) active withdrawal requests each having gap of 24 hours and for the forth one you have to wait for any one of the earlier 3 withdrawal request to be processed.

Therefore, your current single pending withdrawal request, will be processed with the other two withdrawal request you would attempt.

So, please attempt other two withdrawal request with a gap of 24 hours. We will try our best to process all of your withdrawal request at the earliest as possible. Thank you!

Best regards,

Wonaco team.

Firstly I did not such thing.

Why would I wait a month then cancel my withdrawal?

Really come on. That is a lair. And I just checked my account and your right my withdrawal was cancelled and it definitely was not from me. So I’ve been waiting since 16/03/2025 and now " I canceled my own withdrawal" I’m in shock that you would even say that.

Anyway that’s fine. I’ve still got a lot more withdrawals to do. And each them I’ll definitely upload them up on here so the world can see.

17/03/2025 is my withdrawal still waiting on this one. Let’s hope this one doesn’t " magically cancel" it’s been a month now.

my other 2 withdrawals

Remaining amount with the withdrawals in process is $93,022.98

Like I said I won’t play it ever. I won that money. Using my real money that I worked hard for and deposited with.

Please do the right thing. For yourself’s and your players.

Dear Bigplay88,

Could you please specify, which VIP level are you currently on? I would advise you to try to request few withdrawals according to the casino's requirements, hopefully they will be processed sooner.



I am now Vip 3 as I have not played since request my withdrawals a month ago. At the time I did request them a month ago I was 5

Thank you for the clarification, Bigplay88.

Have you been able to successfully complete any withdrawal since your last message?

Hey guys

yes I did. It was a mission but we got there.

only $87,500 left to go

thank you guys!

Dear Bigplay88,

Have you been able to complete any following withdrawals?

Hey guys.

The withdrawals have stopped again. It’s been two weeks.

Still waiting

Dear Wonaco Casino,

Could you please clarify, if there is any problem with the player's withdrawal process?

Thank you.

Dear Bigplay88,

We are happy to confirm that your recent withdrawal has been processed, and the money has been sent from our side 6th May, 2025.

The funds can take 3 - 5 working days to appear in your account, however, this is subject to the payment method used and your bank standards.

The current pending withdrawal will be processed as soon as possible.

Best regards,

Wonaco team.

Thank you for the update, Wonaco Casino.

Dear Bigplay88,

Please notify me, when you receive the mentioned withdrawal.

Hey guys.

Yes I did receive them withdrawals. But now they have blocked me from withdrawing. And asking me to verify my account again.

Honestly, this casino is so hard to deal with.

i will verify my account my details again. And let’s see what happens next.

Remaining withdrawal amount is $49294.38

let’s see how long this will take

Dear Bigplay88,

Have you received any update regarding your verification or withdrawal process?

Hey guys,

they keep rejecting my verification, I’ve used the same pictures I’ve used on 10 different casino and have been accepted. But this Wonaco Casio keeps rejecting me. I will try again.

it’s really annoying and disappointing.

lets hope they do the right thing

Dear Bigplay88,

Have you been able to meet the casino's criteria in providing the verification documents?

Thank you.

Hey guys

I’ve sent in my documents again. That shows everything that they are asking for. My latest utility bill with my address, also my latest bank statements that shows deposits to the casino in the last 3-6 months. And also have taken a brand-new photo of my license back of my license and selfie with the new iPhone 16 pro.

like I said I’ve done this for numerous of casinos and every single time meet the criteria verification documents

Dear Bigplay88,

Have you received any update regarding your verification process?

Hey guys.

ive sent my transaction history statement. But they didn’t accept it. I’m calling my bank now to send me another bank statement with my address and my name and the dates the are asking 3-6 months.

i don’t understand. Ever other casino has accepted my documents. But let’s see. I’ll call my bank today. They should send it within 48 hours

thank you guys !

Thank you for the update, Bigplay88.

Please notify me, when you receive feedback from the casino.

Hey Mirka

I’ve just contacted my bank and they have sent me the bank statement that wonaco casino was asking for. I have submitted it I’m just waiting for them to verify now. Hopefully soon

thank you for keeping in touch

Hi guys

just a quick updated, I have sent in my bank statements from November till now. And they keep rejecting it? I really don’t understand this casino. I have went above and beyond and did more than what they have asked for and they still reject it. I’ve again sent them 2 separate statements this is everything. If they don’t accept this then I’m going to be in shock!! And I know they don’t want to pay out the remaining $49,000 AUD!

Dear Wonaco Casino,

Could you please clarify, why the player's submitted documents have been rejected?

Thank you.

Dear all,

Upon reviewing the player's account, we were able to identify that he uploaded his documents with the incorrect dates. Please note that we are soliciting January's transaction history with the deposits visible to move forward with the verification process. The details are available for the player to see on their verification tab in their profile.

Once we have received this information, the relevant department will continue the verification process.

Best regards,

Wonaco Team.

This is unbelievable

here we go

January statement of all my deposits

no more excuses, please

Hi again I was rejected

this is all my bank statements from each bank I have and ever deposited from to Wonaco casino! I have submitted and honestly if they don’t approve this then I don’t know what to say. I have literally gave him my whole life in statements and identification. What more can I give!

Dear Bigplay88,

Could you please confirm, that you have provided the casino with unedited documents? I yes, feel free to send them to miroslava.d@casino.guru for review.

Thank you so much I’ve just got rejected again.

I’ll definitely send them to you right now!

thank you so much

Hey Mirka

hope your well.

ive sent all the statements to your email.

thank you so much

Dear Bigplay88,

Would you be able to send me evidence, that these bank statements belong to accounts, that have been used for deposits in January?

Thank you.

Hey Mirka

off course I’ll email them to you now

thank you

Dear Bigplay88,

I would like to specify, that I would need to see for example screenshots from your player account in this casino, where the identificators of payment methods used for deposits would be visible - to see, that the payment methods you have used for deposits match the ones belonging to the bank statements provided by you.

Thank you for your cooperation.

Hey Mirka

I’ve sent the deposits I’ve made too the casino from the casino site. And also the statements and also the Apple Pay confirmations with the exact amounts shown to your email.

thanks again

Hey Mirka

I’ve sent everything to your email. Please let me know if you have received it and if you need anything else.

Thank you so much

Dear Wonaco Casino,

Could you please clarify, from which payment methods used for deposits, the submitted documentation is not sufficient? Please also provide me with a partially covered identificator.

Dear all,

Kindly be informed we are checking this case and will come with updates as soon as possible.

Kindest Regards,

Wonaco

Dear All,

We would like to inform you that we are still awaiting updates regarding this case. We will keep you informed accordingly as soon as new information becomes available.

Kindest regards,

WonacoCasino.com

Hi all

Wonaco casino Please do the right thing.

its been over 2 months now I’ve been waiting. And its clearly shows all my deposits in statements and how and when it was all deposited.

I just want my money that I won fair and square. There is 49,000 AUD. Please stop dragging this along when people

use there hard money they work for to play at Wonaco casino. So do the right thing if we win!

Thanks

Dear Wonaco Casino,

Please provide the requested information.

We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Bigplay88,

Upon reviewing your account, we are pleased to inform you that your account has been successfully verified, and the previously pending withdrawal request has been processed on our end.

It has come to our attention that there is a new pending withdrawal request that was initiated on June 27th, 2025, a few hours ago.

As your account has now been verified, all future withdrawal requests should be processed promptly.

Thank you for being so patient with us! We really appreciate it.

Best regards,  

Wonaco team.

Dear Bigplay88,

I am glad it seems like your verification was successful. Please notify me, when you start to receive withdrawals.

Hey guys

yes thank you. I have been verified. And received a $750 withdrawal.

we got there finally.

wonaca casino how long does it take to withdraw?

Thank you Mirka for everything. I really appreciate it

Dear Customer,

Thank you for reaching out.

I can confirm that your withdrawal requests are currently being processed by our Financial Department. Please note that your account is currently at Level 1, which comes with the following withdrawal limits:

Daily limit: 800 AUD

Weekly limit: Up to 3 withdrawals

Monthly limit: 10,500 AUD

All withdrawals will be processed in accordance with these limits and your account level.

For more details, you may refer to section 6.11 of our Terms and Conditions:

https://wonaco.com/en/rules

Should you have any further questions, please don’t hesitate to contact us.

Kindest regards,

Wonaco Casino

Dear Bigplay88,

Could you please specify, how much you have received in the last week, and how much is still left to withdraw in your account?

Thank you.

Hey Mirka

ive received x2 $750

and I still have remaining to withdraw $46,294.38

Thank you again

Dear Bigplay88,

Have you received any other withdrawals since your last message?

Hey Mirka

yes I have. I received one today at 4pm

$750

thank you again. I just hope it keeps going like this.

Dear all,

We are glad to inform that the account has been verified!!

Kindest Regards,

Wonaco

Dear Bigplay88,

Have you been able to complete 3 withdrawals weekly in the last weeks?

Dear Bigplay88,

Upon reviewing your account, we can confirm that your last three withdrawal requests were cancelled by you, and the corresponding amounts were utilized for gameplay.

At present, there are no outstanding withdrawal requests or any remaining balance in your account.

Our team wishes you all the best for your future activities!

Best regards,

Wonaco team.

Dear Bigplay88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear ALL

Avoid Wonaco Casino – A Complete Scam

Wonaco Casino is the worst online casino I’ve ever dealt with. They make it nearly impossible to withdraw your winnings and blatantly cheat you out of your money.

When I first signed up, their terms and conditions clearly stated that Level 1 users could withdraw up to $10,500 AUD. But when I tried to withdraw, they suddenly changed the limit to just $750 AUD – without notice. That’s a massive and unacceptable difference.

Even getting the $750 out is a nightmare. You’re forced to jump through endless hoops. They constantly reject verification documents without reason, randomly cancel withdrawal requests, and their chat and email support are completely useless.

They’re unprofessional, dishonest, and predatory. I would not recommend anyone play at Wonaco Casino – unless you enjoy being lied to, frustrated, and ripped off.

Dear Bigplay88,

We would like to clear your misunderstanding.

Regarding the withdrawal limit we kindly suggest you to please re-check our Terms and conditions following point :-

6.11:- All withdrawals are processed according to our monthly withdrawal limits and taking into consideration the VIP status of the customer requesting the withdrawal.

In your case the following limits apply:

(LEVEL 1) *Earlier it was 750 AUD now we have updated to 800 AUD per transaction, every 24 hours / 10,500 AUD per month.

We hope this helps clarify the matter for you.

Our team wishes you all the best for your future activities!

Best regards, 

Wonaco team.

Deal All.

Wonaca Casino.

I was actually hoping you’d respond like that—because it perfectly reflects what you’ve been doing this entire time: lie after lie after lie.

Let’s make this very clear from the start: this is not a "misunderstanding" on my end. What’s happened here is simple—Wonaco Casino has been changing its rules and terms to suit itself whenever it wants. That’s not speculation—it’s fact. So please, don’t lie to cover it up.

My first withdrawal request was made on January 22nd, and at that time, my balance was $92,000.

Since then—over a 7-month period—I’ve only received 8 separate withdrawals in total. The first four were for $1,200 each, and then—out of nowhere—you decided to drop the limit to $750 per withdrawal, despite your own terms and conditions stating 3–5 business days per withdrawal. Not only did you ignore those timelines—you dragged out payments for weeks and months.

And every time I chased up through live chat or your VIP WhatsApp channel, it was the same excuse: "We’re very sorry, we’ve just been super busy." I waited over 40 days for my first withdrawal to even be processed. Eventually, a few payments were made, and then suddenly you froze my account—saying I needed to complete verification.

That’s when the real games began. Every document I submitted was rejected without reason. No explanations, no guidance, just delay after delay. And that’s when I discovered Casino.Guru and began this complaint—over three months ago.

Let’s stop pretending this is some misunderstanding. I have screenshots, full chat logs, receipts, and copies of your terms and conditions—before and after you changed them. I’m more than willing to share everything publicly, so people can see the full picture of how Wonaco Casino operates.

You are an unlicensed casino, and what you’re doing is predatory. You manipulate your own rules, restrict withdrawals whenever it suits you, and make people fight for their own money. That’s not customer service—that’s fraud.

P.S. I’ll gladly be sharing all this evidence—chat receipts, screenshots, emails, and timelines—on every major online casino forum, so others know exactly what they’re walking into with Wonaco Casino

Hey all

Wonaco Casino. Please do not lie.

Here is just one of a 100 chat logs I’ve saved.

if you want to see what this Wonaca casino really is, have a look at this live support agent, she goes to say the terms and conditions are "wrong" and then she says we are sorry but we haven’t "updated" our terms and conditions withdrawal. Then she goes on to say that the link I sent her was from a different casino site. "KIndly note our site it only wonaco , not wonaco3"

that’s when I knew on that this casino is a scam and cheat. Please take not that they are the same casino and that she is actually chatting to me and email from "wonaco3" while she is saying that.

and this is one chat from 100s. And they are a lot worst.

Wonaca casino please just stop cheating people out of there money.

Dear Bigplay88,

Could you please confirm, if I understand it correctly, that you don't have any funds left to withdraw at the moment?

Thank you.

Dear Bigplay88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru