Wonaco Casino - Player's withdrawal request is delayed.

My first withdrawal request went through successfully with Zimpler, but I've been having problems with the second one for the second week.

For some reason they have already canceled my request twice.

The reason they said in customer service was that it was a system error the first time.

Now the second time they told me that the request had been canceled by the payment department and now I should try an alternative deposit method.

Can you help with this?

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Dear Joossi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Have you tried submitting a new withdrawal request using one of the alternative withdrawal methods?
• Which payment methods are available in your account for withdrawals?
• What types of games did you play to accumulate your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika