Wonaco Casino - Player's withdrawal request is delayed.

My first withdrawal request went through successfully with Zimpler, but I've been having problems with the second one for the second week.

For some reason they have already canceled my request twice.

The reason they said in customer service was that it was a system error the first time.

Now the second time they told me that the request had been canceled by the payment department and now I should try an alternative deposit method.

Can you help with this?

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Dear Joossi,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

It's important to understand that the casino doesn't have complete control over the payment methods that are offered. There are several factors that can affect this, such as the licensing authority, geographical location, contracts with payment providers, and bank restrictions. Just because a payment method is available for deposits, it doesn't necessarily mean it will be offered for withdrawals as well. Additionally, payment methods can be discontinued at any time, and unfortunately, casinos may be limited in their ability to offer certain payment options to their customers.

• Have you tried submitting a new withdrawal request using one of the alternative withdrawal methods?
• Which payment methods are available in your account for withdrawals?
• What types of games did you play to accumulate your winnings?
• Was your account verified successfully in the past?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Hi Veronica!

I placed a new withdrawal request via bank transfer.

Withdrawal methods include Zimpler, bank transfer, Skrill and Revolut. I usually use these at casinos.

I have only used Zimpler for both withdrawals and deposits at casinos on this platform. I have never had any problems with them before.

My first 500e withdrawal request came through successfully with Zimpler at the same casino, but this second 500e is now rubbing for some reason.

The casino has a really annoying policy regarding withdrawal requests, their processing time is 3 days. Even though the cancellation was not my fault, they still extend my withdrawal request by 3 days after every cancellation every time I try to make a withdrawal request again.

Yes, I played casino games and without a bonus. Withdrawals have always been successful through Zimpler and the account has been verified through it.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Joossi,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika