The player from Germany requested two withdrawals of €500 each on September 4, 2025, but did not receive the funds after two weeks. Although the casino stated that verification was not necessary, the player was frustrated with the delays. The player later marked the complaint as resolved.
Wonaco Casino - Player's withdrawal request is delayed.
Resolved
Our verdict
Case closed
Amount: €1,000
Wonaco Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
2 months ago
Translation
I requested two withdrawals of €500 each on September 4, 2025. Verification was not possible. Upon inquiry, the casino stated that verification is not necessary.
I received a bonus of about €4 from free spins. I successfully wagered it. I also received a notification about this during the game.
Both chat and email always mention a high volume of withdrawals. I think two weeks is enough time to wait.
Automatic translation:
Public
Public
2 months ago
Important Notice:
Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.
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Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.
- Have you made any successful withdrawals from the casino in the past?
- Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
Public
2 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Wollbunny,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Tomas
