Wonaco Casino - Player's withdrawal is delayed.

I've been waiting for a €500 withdrawal for 2 weeks but they haven't sent anything and it's still cancelable. I don't even know how to get it. It's the worst casino I've ever played in. How do you give 6.1 every time I've won a decent amount I've had to wait more than a week and cancel part of it to receive 2 cents the next day if you request the whole amount not even after 2 weeks while for €100 in 4 working days they're bums who have been given a license. Surely they don't have a penny or they're really hardened scammers.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Could you please clarify if you passed the full KYC verification?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Has the casino explained the delay in processing your payment?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Yes, I have made withdrawals but always after at least 4 days if they were small. For example, once I had won €2,400 and after almost 2 weeks I didn't receive anything so I replayed €900 losing them since you have a maximum of 3 withdrawals of €500 one at a time and then I also cancelled 2 withdrawals of €500 and the next day they gave me €500...... it seems their strategy is that they only pay low amounts...... then with the 900 I had withdrawn 400 for the rest only low withdrawals or in any case in break even in the sense that I put in 500 I get back 500.... this time with €10 I won 500 after a long time that I hadn't played and it's been 2 weeks

The verification procedure is useless, they say it themselves and I won it mainly at the slots

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I could cancel the withdrawal since it's split in two and get the change back one at a time, but it seems absurd to play this way. They also lose out, by the way. I hope you can do something about this casino's unfairness. It's the first time this has happened to me, perhaps because I gamble a lot.

I was waiting on purpose to see if it is possible to have 1 withdrawal without having to cancel it once but it seems not

Please send me a screenshot of your transaction history showing the current pending withdrawal requests. Kindly include the most recent conversation you had with the casino regarding the delay in processing your payment as well. My email address is [email protected]. Thank you for your patience and cooperation.

Dear albertoscarta,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.