Wonaco Casino - Player's withdrawal is delayed.

Wonaco Casino is unfortunately disappointing. They emphasize that withdrawals take up to 3 business days. I waited 10 days for my first withdrawal of PLN 300 and then canceled it. Now I have PLN 8,000 to withdraw, with a single withdrawal limit of PLN 2,000. I requested a total of PLN 1,990 and have been waiting for 14 days, and still nothing!! Support keeps telling me to be patient and that the matter has been treated as a priority. Unfortunately, they are doing nothing about it and the withdrawal is still in my account. Please help, as this is very irritating on their part.I will only add that the win was made without any bonuses.In the verification tab, it says that your account does not require any verification.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wonaco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you withdrawn funds using bank transfer and Bitcoin from this online casino in the past?
• Have you passed account verification in the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

No, I have never withdrawn any money from this casino in general. I mean, I requested the first withdrawal and then canceled it, and currently there is a second withdrawal pending in the history of my account. As for verification, the verification section states that it is not required.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello francis1991,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Wonaco Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

Dear francis1991,

Upon reviewing your account we can see your withdrawal request were cancelled from your side and the amount was utilized.

Currently, we do not see any further balance or any pending withdrawals.

Should you require any additional assistance, please do not hesitate to reach out to our team. 

Our team wishes you all the best for your future activities!

Best regards, 

Wonaco Casino team.

Dear francis1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru