Wonaco Casino - Player’s withdrawal has been delayed.

Richiesto prelievo di 250 euro in data 30 novembre e, a sentire loro, accreditato 3 giorni dopo tramite bitcoin cash su hype.

Ad oggi 15 dicembre, i soldi non si sa che fine abbiano fatto.

Loro dicono che hanno pagato ma io non ho nai ricevuto ne soldi ne notizie.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wonaco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you successfully withdrawn winnings from this online casino previously?
• Which payment option have you chosen when requesting the payout? Have you used it successfully for deposits and payouts in the casino in the past?
• Were you provided the payment details of the payout transaction from the casino support?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas