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HomeComplaintsWonaco Casino - Player’s withdrawal has been delayed.

Wonaco Casino - Player’s withdrawal has been delayed.

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Current status

Waiting for Casino Guru to reply

6d 15h 39m 49s

Wonaco Casino
Safety Index:Below average

Case summary

The player from Italy requested a withdrawal of 250 euros on November 30th, which was reportedly credited via Bitcoin Cash three days later. However, as of December 15th, she has not received the funds and has not been given any updates on her transaction.

Public
Public
2 days ago
Translation

Requested withdrawal of 250 euros on November 30th and, according to them, credited 3 days later via Bitcoin Cash on Hype.

As of today, December 15th, no one knows what happened to the money.

They say they paid but I have never received any money or news.

Automatic translation:
Public
Public
21 hours ago

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Public
Public
21 hours ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wonaco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

  • Have you successfully withdrawn winnings from this online casino previously?
  • Which payment option have you chosen when requesting the payout? Have you used it successfully for deposits and payouts in the casino in the past?
  • Were you provided the payment details of the payout transaction from the casino support?
  • Did you achieve your current balance with the help of a bonus?
  • Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Edited by a Casino Guru admin
Waiting for approval
Waiting for approval
8 hours ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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