Won66 Casino - Player's account has discrepancies in bonuses and rebates.

I have been playing at won66 since mid April full time after there migration promotion at the start it was all Rosie. Things are being honoured like your cashback bonus the rebate and also the weekly when lost rescue bonus now I started noticing things are changing as the more money I was putting in depositing in a new definitely cause I used to play 24 seven that there’s something going on in regards to rebates for coming short changed. I’ve definitely been reaching wagering and all that kind of terms and conditions because I’ve got over 1 million points on my Profile. I’m a VIP8 now I’ve asked about a day that I missed a rebate and which one I was entitled to for the daily rebate and I didn’t receive it. I had a massive win that day and I was like well don’t I get the rebate for yesterday and she said yeah you do anyway that made me look into my profile even more. I started noticing things like a platform. I don’t play that had no point accumulations which will void all rebates in the amounts that you’re entitled to. I was getting short change. I deposited a crazy $8000 one day and got bonus rebate or whatever which was nothing close to what it should’ve been so I just investigate and investigated and then I’ve got all the evidence in the world. That statements are two different statements on per area so you got the VIP area where you can see what your gameplay is and then you got a statement area on your actual account where you can have a look as well and it wasn’t adding Up. They refuse to help me they this has been like five days now they’re saying they’re still investigating and I’m giving him the clear evidence in the world what the issue is and they know what it is. They just stalling because I feel that they’re trying to fix up the account somehow that’s still gonna tell me that there’s nothing wrong with it. I’m seriously frustrated because I’ve been there for since April mid April and I’ve spent over $70,000 on a VIP I’ve done everything right by them. I deposited every single day crazy amount of money you’ll see and they don’t give a [Redacted]. I just want my entitlement. I tried to organise with them and I try to speak to them. I’m getting [Redacted] answers. I’m getting them acting like they don’t know how to speak English at times when they do yeah it’s just weird. There’s a whole heap of evidence pointing to the fact that I wasn’t being honoured my righteous bonuses and the amounts are incorrect and they were ripping me off this whole time because my turnover was crazy high. Everything was valid bats. The only reason why it’s not been counted as valid is cause they put it on a platform that I don’t even never play in my life being hot dog and 5G two platforms I’ve never touched ever and I’ve asked and asked for the game provider statements they won’t give it to me and they just keep turning around saying the investigating it’s [Redacted] like I’ve not done anything wrong by them and I’m getting treated like an animal. I’m stupid. I’ve got evidence of everything. I don’t know. It doesn’t fit. There’s a lot there that I have I also got some legal advice from a friend is Lawyer and I don’t want to get into it involved with that stuff. This is my only option of trying to fix it and resolve it and have my money back.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify whether you manually activated the bonus or if it was granted automatically?
• Would you be able to document your net losses from the relevant period and share the relevant evidence of your claim with me?
• Could you kindly send me a link to the bonus you are referring to?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Thanks for your reply I’ll send the link for there promotion page and I’ve being told that the system does it but it’s been manually stuff with like there’s so much inconsistency in the statements there’s not there’s like half 550k without valid turnover like a non-platform. I’ve actually never played so what I believe they’re doing is just putting it on that platform, cause it doesn’t accumulate properly for my bonus requirements that I’m entitled to like there’s no form of fight from them to justify what is going on and they won’t justify what’s going on. I’ve asked the statements that they’ve got this figure from and they won’t do it. Management have ignored every single message I’ve sent him and then the people in customer service now act like they don’t know how to speak English so I am going to mention that I’ve constantly been trying to resolve it with them. They won’t and I’m getting ripped off. I’m 100% getting ripped off. I’ve got a couple of friends that play it and they’ve shown me their statements and everything’s all good with their end like it’s not like they want to resolve anything and it’s not fair on me because that’s a lot ofhttps://www.won66au.com/en-au/promo-center

it just doesn’t add up honestly don’t believe it’s kosher and my heart breaks and if we just want it resolved like now because by the end of it it’s gonna be no weeks upon weeks and then I’m not gonna have any form of reolbelmentb and just put a rough estimate about how much they owe me but I honestly think it’s more looking at every single day studying it and it’s it’s not adding up to me so that’s from the start of March. This statement that I’ve just attached on a platform of actually never played so they’re moving games over and not including a lot of bits which is hard to believe they’re not valid vets cause like I play 24 seven my wagering is reached on my points and stuff so I don’t understand what they’re doing.

Sorry any follow up

Hello,

Thank you for your response.

To help me understand the issue, could you please clarify the following:

1. Which specific rebate, cashback, or bonus do you believe was calculated incorrectly?
2. How much do you believe you should have received, and how much did you actually receive?
3. Could you provide a calculation showing how you arrived at the missing amount?
4. The link you provided leads to the casino's general promotions page. Could you please send the specific promotion or bonus terms that you believe were applied incorrectly?

Thank you in advance for your reply.

Best regards,

Attila

Okay so I’ve just created a folder there for you to have a look get the idea so the coding of the game which I’ve highlighted and then you can go back to the original game. Provider statements turn out to be not valid turnover which it was on the day and it’s usually the higher amounts, cause I bet pretty high so they’re putting fake game codes or game number towards my calculation towards my daily rebate , daily cashback I’ll get the instant rebate and also the weekly so they’re not calculated properly and they’re not honoured and awarded properly as well which I’ve attached for you to have a look at. I was entitled to every single one of them. There was no problem there at all. They won’t own up to it till they say that the system automatically does it, but they’re in gaming providers that are never ever played in my life like. Uu slots hot-dog and playngo etc I think you get the drift on the gaming provider statements which is on our profile page. There is normality a little and then when you go into the VIP statements where they actually al and do what they want because the statement doesn’t mean anything there is where joker doesn’t exist you’ll see that I take a screenshot of everything that I’ve got no record that I actually do play doesn’t make sense to me, Stevie Wonder could see what is happened but they can’t so they won’t own up to the managers ignore me constantly. Their website looks like it’s slowly leaving.

Dear Emzzzz, thank you for your response.

In order for me to properly asses the issue, could you please share your game history in a format other than forwarded screenshots? I suggest requesting the complete game history directly from the casino in Excel format. The game history should cover the whole of the relevant period.

Thank you in advance for your reply.

Hey Attila,

they are absolutely doing my head in they won’t provide now my monthly bonus which I have registered requirements and have always this month. I’m not sure what they’re doing to me. It’s just caused so much hell and I’m getting really sick of it. I will email you the other stuff, but this is another issue now. I can’t believe them.

Thank you for your response. Unfortunately, I have not received any additional emails from you as of now. Could you please check again?

Additionally, please note that we do not resolve complaints regarding VIP or loyalty bonuses. The casinos may change the rules of their VIP or Loyalty policies at any time. We are unable to compel casinos to upgrade your player's status or suggest that they provide you with loyalty rewards. It is important to note that casinos are not obligated to offer any benefits to their players and may exclude individuals from their loyalty program without prior notification. While we understand the importance of keeping customers informed about any changes that may impact their player experience, we do not intervene in these matters and allow casinos to make their own decisions regarding who receives loyalty rewards and who does not. I apologize for not being able to provide more assistance in resolving this particular issue.

Thank you for your understanding and I look forward to your reply.

Dear Emzzzz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.