The player from Malaysia requested a withdrawal two weeks ago after successfully increasing his balance to MYR 36,755.20, but it has been rejected twice—first due to "Bank Maintenance" and later without explanation. Customer service informs him that the vendor needs to verify the bets, and despite following up daily, he has not received any resolution.
WM996 Casino - Player's withdrawal request is delayed.
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Waiting for player to reply
6d 22h 56m 49s
WM996 Casino
Safety Index:Very lowCase summary
Discussion
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1 hour ago
29 Apr receive MYR 3713.20 weekly cash rebate (calculation based on 0.6% from turnover of previous week)
I played at WM Casino and successfully turn it to MYR 33085.20. Submitted withdrawal but rejected under the reason message: Bank Maintenance
So I continue to play and turn it to MYR 36755.20 and submit withdrawal. It was rejected without reason message. I contact customer service and they said vendor need to verify bet.
And the reason of provider verifying bet. Relevant department checking. Investigation has been repeatedly use until today. No withdrawal has been allowed. I follow up daily with customer service
I still able to login and access the platform and various provider. I didn't play anymore since the withdrawal rejected on 29 April 2026
I have all the Screenshot of the bet record for that day
Start of with MYR3713.20
Won MYR 33042.00
Balance MYR 36,755.20
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1 hour ago
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1 hour ago
Dear divinity88,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
- Could you please send me a link or a screenshot of the bonus you activated and played with?
- Please forward your communication with the casino in relation to this issue. You can reach me via email at attila.g@casino.guru, or you can post screenshots here.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
