WM996 Casino - Player's withdrawal request is delayed.

29 Apr receive MYR 3713.20 weekly cash rebate (calculation based on 0.6% from turnover of previous week)

I played at WM Casino and successfully turn it to MYR 33085.20. Submitted withdrawal but rejected under the reason message: Bank Maintenance

So I continue to play and turn it to MYR 36755.20 and submit withdrawal. It was rejected without reason message. I contact customer service and they said vendor need to verify bet.

And the reason of provider verifying bet. Relevant department checking. Investigation has been repeatedly use until today. No withdrawal has been allowed. I follow up daily with customer service

I still able to login and access the platform and various provider. I didn't play anymore since the withdrawal rejected on 29 April 2026

I have all the Screenshot of the bet record for that day

Start of with MYR3713.20

Won MYR 33042.00

Balance MYR 36,755.20

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Dear divinity88,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Could you please send me a link or a screenshot of the bonus you activated and played with?
• Please forward your communication with the casino in relation to this issue. You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

1) Live casino. Only Baccarat games at WM casino provider

2)

3) Done sent via email because here got limit on numbers of attachment

Dear divinity88,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Martin (martin.l@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Hello divinity88,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear divinity88,

I am sorry to confirm that since we haven’t received any response from the casino regarding the issue, we cannot continue with the complaint resolution process and are forced to close it as ‘unresolved’.

Usually, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this was not the case here, as the casino remained completely unresponsive throughout our attempts to resolve the matter.

Additionally, we identified several concerning issues regarding the casino’s licensing claims, which further affected our confidence in the operator’s credibility and transparency.

Sadly, I couldn't be of more help, but please bear in mind that closing this complaint as unresolved will negatively influence the casino's rating and other players will be able to read about your experience in our review.

The casino can reopen this complaint anytime.

Best regards,

Martin

Casino Guru