WJ Peso Casino - Player’s withdrawal is rejected and funds are confiscated.

I tried to withdraw 22000 from my balance but it was rejected and was stolen including my current balance. When I contact customer service they said that I have multiple accounts which is not true.

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Dear cataleya10,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified? If there’s any relevant communication, please forward it to karla.m@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. Karla M.

No I only have 1 account and I win it without any BONUS

The account is verified, I withdraw several times before

Dear cataleya10,

Thank you for your clarification.

Could you please confirm whether you used the same device, internet connection, and payment method for this withdrawal as you did for your previous successful withdrawals?

Also, has anyone else in your household ever played at WJ Peso Casino, even using their own account?

If you have any communication with the casino regarding the rejected withdrawal, alleged multiple accounts, or confiscation of your funds, please forward it to karla.m@casino.guru so we can review it.

Thank you very much for your cooperation.

Karla M.

Hello, This is my one and only account and there's no other account on my household.

PLEASE CHECK ON THIS ASAP

Dear cataleya10,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal K., (michal.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello cataleya10,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this matter and to see if I can help somehow.

I would like to invite WJ Peso Casino to join the conversation.

Dear WJ Peso Casino,

Kindly provide me with any evidence supporting the alleged violations of your terms and conditions, of which the player is being accused.

You can send the information and evidence to me at michal.k@casino.guru for a independent review.

Thank you in advance.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.