The player from Finland is complaining he hasn’t been paid. The player received his money, therefore we closed the complaint as 'resolved'.
Wixstars Casino - Player’s experiencing some withdrawal problems.
Resolved
Our verdict
Case closed
Amount: €45
Wixstars Casino
Safety Index:HighCase summary
Discussion
Public
Public
5 years ago
Dear Jouni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I apologize, but I am not sure I understand your complaint correctly. Could you provide more details, so I can understand better what the issue might be? Were your winnings confiscated or you just aren't able to withdraw?
Thank you very much in advance for your reply.
Best regards,
Kristina
Public
Public
5 years ago
Translation
Do not transfer profits to my account. Asshole casino
Edited
Automatic translation:
Public
Public
5 years ago
Jouni, thank you for your reply. Could you please confirm, that you have passed the KYC (verification) process successfully?
Public
Public
5 years ago
Dear Jouni,
Thank you for letting me know this great news. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Kristina
