WishWin Casino - Player’s withdrawal is delayed due to a game malfunction.

Hi,

Approximately 5 weeks ago I was playing a game provided by you on the wishwin.com site - I was in game play where I purchased with real money - the bonus feature. The money was deducted from my account and the game froze and became unavailable.

I contacted support via chat and at support@wishwin.com. I supplied an explanation along with several screenshots and a screen recording video showing the malfunction. They responded acknowledging this error but now have Ghosted me and won't reply.

Can you help with this? Or tell me who can.

I can forward all correspondence and evidence to you upon your request.

I look forward to your reply.

Please notes : all files haven't been uploaded here - it won't allow me to include more

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Dear ukrainianrig60,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’ve encountered.

To better understand the situation and assist you further, could you please answer the following questions?

• Do I understand correctly that this issue occurred only once and with one specific game?
• Can you send me video recordings or screenshots of the incident?
• What specific withdrawal method are you trying to use?

You can send me all the evidence directly to this thread or to petra.h@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Petra