WishWin Casino - Player's account has not been disabled on time.

Dear Ladies and Gentlemen, dear Casino Guro Team

I contacted the casino on September 8th, 2026, regarding gambling addiction and family problems related to gambling. My account is still open. I also contacted live chat several times, and they permanently closed my account, citing addiction and family problems as the reason. Now, they claim I violated their terms and conditions by not meeting the 24-hour deadline.

Please provide support

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you received any response from the casino regarding the self-exclusion requests you sent by email on 9 September and 12 September? If so, kindly forward the casino's responses to me at veronika.f@casino.guru. Please make sure to include the full emails in their original format, rather than cropped screenshots.
• Has the casino closed your account in the meantime? If so, please specify the date on which your account was closed.
• Was your account fully verified before you submitted your self-exclusion requests?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika