Wishking Casino - Player’s winnings are uncredited.

I won free spins on spirited wonders slot. The winnings of the free spins were $56.16. the funds never landed in my player account so I contacted customer service. The chat denied my winnings and later I realized that I could see the PG soft game history which shows the 56.16 winnings. Multiple times spent in the live chat in multiple emails sent. Only generic responses. With the evidence this is an easy fix but still no resolution

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Dear Chudsexington,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the winnings from your free spins on the Spirited Wonders slot.

To better understand your situation and assist you in resolving this issue, could you please clarify the following:

• Is your account fully verified?
• Are these free spins from real money or from an active bonus?
• Please forward all relevant communications with the casino to jean.s@casino.guru or post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean