The player from China faces an issue with a €20 deposit made on 16/05/2026, which was deducted from his bank account but not credited to his casino balance. Despite providing proof of payment to casino support, the issue remains unresolved and his funds are missing.
Wishking Casino - Player’s deposit is missing.
Opened
Current status
Waiting for player to reply
29d 22h 51m 0s
Wishking Casino
Safety Index:Fresh casinoCase summary
Discussion
Public
Public
1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
Public
Public
1 hour ago
Dear manolisgkantos4,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards
Petra
