Wishking Casino - Player is struggling to close her account.

I began on June 6th ,2026 asking this casino to immediately and permently close this account. The live chat told me I had to send a specific email to my vip manager Anne. I have sent at least 13 emails , as well as on live chat to close this account due to a gambling addiction and it was affecting my mental health. They keep telling me the only ones that can close the account are the account managers.

i never get any response from the emails that. Continually send. In the meantime I keep relapsing and have list over $6000 this week alone. It’s not fair that these casinos can get away with this and are ruining peoples lives.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wishking Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed your VIP manager about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time you exchanged any communication with your VIP manager? When did you receive any message from them?
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello!

Please, be informed that the customer’s account has been closed and is no longer accessible.

Best regards,

WishKing Casino

Dear Sunset,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru