The player from Nova Scotia has repeatedly requested the closure of her account since June 6th, 2026, due to gambling addiction and mental health concerns. Despite sending numerous emails and reaching out via live chat, she has not received a response, and her account remains open, resulting in significant losses.
Wishking Casino - Player is struggling to close her account.
Opened
Current status
Waiting for player to reply
3d 19h 20m 11s
Wishking Casino
Safety Index 5.7 Below averageCase summary
Discussion
Public
Public
4 days ago
I began on June 6th ,2026 asking this casino to immediately and permently close this account. The live chat told me I had to send a specific email to my vip manager Anne. I have sent at least 13 emails , as well as on live chat to close this account due to a gambling addiction and it was affecting my mental health. They keep telling me the only ones that can close the account are the account managers.
i never get any response from the emails that. Continually send. In the meantime I keep relapsing and have list over $6000 this week alone. It’s not fair that these casinos can get away with this and are ruining peoples lives.
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Public
3 days ago
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Public
3 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wishking Casino.
Please allow me to ask you a few questions so we can better determine how to assist you.
- Is your account currently accessible to you?
- Could you please share the communication in which you informed your VIP manager about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
- When was the last time you exchanged any communication with your VIP manager? When did you receive any message from them?
- When was the last time the casino allowed you to deposit?
- Has the casino responded to your refund request already? What did the casino reply?
In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Sunset has 3d 19h 20m 11s to reply
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
