The player from Switzerland had his account at WWetten blocked after withdrawing CHF 3,800, despite being fully verified. He created a second account after losing access to his email for resetting the password, but the support team believed he intentionally opened multiple accounts, which led to the blockage. He sought assistance to resolve this issue and retrieve his funds. Due to a lack of response to our inquiries and reminders, the complaint was closed for now, but he retained the option to reopen it in the future.
Wir Wetten Casino - Player’s account has been closed.
Closed
Our verdict
Player stopped responding
Amount: 4,000 CHF
Wir Wetten Casino
Safety Index:Very lowCase summary
Discussion
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9 months ago
Translation
Hello everyone,
I had an account at WWetten that was fully verified with ID, bank card, address, etc., and with the email address: After a while, I forgot the password for my email address and had no way to reset it. So I created a new account with the same information and registered under the following email address: and started my verification. WWetten accepted the verification, and I then deposited money and played. After some time, I made a profit on WWetten.io, and after a withdrawal request of CHF 3,800, my account was blocked.
About CHF 100 or more remained in the account for sports betting, excluding the CHF 3,800. The withdrawal never occurred.
I contacted support, and they said I wasn't playing alone on my account, but that two players were active on one account. Since that's not true, I sent them all the evidence I could. However, the case remained unanswered. I've always spoken to support via live chat, but I can no longer access the account because it's locked. I have a photo of the live chat, but my German isn't that good. I wrote that I didn't have access to the first account and had therefore created a second one. I think support misinterpreted that and thought I intentionally created a second account to play on two accounts. However, that wasn't my intention. I completed the same verification on the second account. Why would I do that if I wanted to circumvent the system?
I ask you to help me, it is a lot of money.
Thank you in advance.
I translated with translator.
Automatic translation:
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9 months ago
Dear player,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wir Wetten Casino.
Please understand that creating multiple accounts is prohibited in most online casinos. If you lost access to your previous account and deliberately created another one without asking for assistance and permission first, this might be viewed as a breach of the casino's terms and conditions. Consequences for such a breach range from account closure to balance confiscation.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you attempted to recover your original account after you found out it's inaccessible to you?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
Thank you very much in advance for your reply.
Best regards,
Tomas
Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.
The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.
Stay cautious and contact us directly if you have any doubts.
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9 months ago
Dear shabaflo,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Tomas
Casino.Guru
