Winzter Casino - Player's account has been closed.

The casino, after the first withdrawal I requested and while I had €1700 in my balance, locked my account. These are definitely scammers. I don't have access to my account at the moment, but I have kept a screenshot of my balance.

Dear tomylougs,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide us with the following details?

• What specific reason did the casino give you for locking your account?
• Can you confirm if you have verified your identity with the casino before the account was locked?
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Please note that Casino.Guru will never request payments or ask for access to your accounts. If anyone claims to be a Casino.Guru representative and asks for such actions, do not provide any information.

The only official way we will contact you is through this complaint platform or via the email addresses provided in your complaint thread.

Stay cautious, and if you have any doubts, please reach out to us directly.

The account is fully authenticated. Please remove it.

Your own conclusions, I'm not sending it to get the money back, but so that someone else doesn't play and step on it.

And you, the team at Casino Guru, should eliminate such casinos so that they don't fool the world.

Thank you for your response.

• Have you contacted the casino via email to find out why your account was blocked, as suggested by the live chat agent? If so, kindly forward me the response you received at [email protected].
• Did you accumulate your winnings with or without a bonus?
• What types of games did you play?

I have contacted the casino and they told me that they banned me without explanation and that they will refund the two deposits I had made, which of course has not happened, we are talking about professional scammers, they cleared my account with 1700€ won, please close them down, it is a shame that such casinos exist.

Yes, I played with a bonus, but the winnings were made with real money.

In a word, scammers.

Thank you very much, tomylougs, for providing all the necessary information. I will now transfer your complaint to my colleague Martin ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello tomylougs,

I am sorry to hear about your troubles. I am Martin and I will be taking care of your complaint from now on. As the first order of business, I will try to contact a casino representative outside of this thread, as we do not have an established contact for the casino just yet. Also, if there happen to be any developments, please keep me informed.

Best regards

Martin

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Dragon7619,

I have tried to contact the casino multiple times but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will now mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

In the meantime, I recommend reaching out to the Anjouan Gaming Licensing Authority and submitting a complaint through the site's validator. You can find it yourself in the footer of the website, or click on the link I will leave at the bottom of the complaint.

Gaming authorities have additional tools and options to assist players in these situations. For guidance on how to effectively submit your complaint to the regulator, you can find helpful information at https://casino.guru/submitting-complaints-to-regulators. If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at [email protected]. I’m truly sorry that I couldn’t provide a more favorable resolution this time.

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