Winx96 Casino - Player’s winnings are unaccounted for.

Casino didnt add my win to the account balance after winning and when asked for full history as they only list last 100 they made it difficult and stalled the results saying that you can access yourself but clearly cannot see past last 100.. Finally got them to send what i beleive is an edited version wich does not add up and can clearly see the edited page

Dear Timmo_2000,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue you're experiencing.

Do you have any screenshots or videos showing that some of your winnings were not credited to your casino account? If you do, kindly forward them to me at veronika.f@casino.guru. Please note that without clear evidence indicating an unfair situation, we won't be able to request clarification from the casino or proceed with an investigation.

Thank you for your understanding. I look forward to your response.

Best regards,

Veronika

Dear Timmo_2000,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.