Winuno Casino - Player's account has been closed by the casino.

Good evening. What happened was that the day before yesterday, a neighbor who lives next to my house was playing on a site called Winuno22. He told me that everything was fine, that they do pay out, and things like that. He shared the link with me and I registered. It was my first time playing at an online casino. Supposedly, my neighbor told me they offered welcome bonuses, but I didn't receive anything. To play, I deposited 200 pesos of my real money. With my 200 deposit, I managed to win 2000. I wanted to withdraw them, but my withdrawal was rejected. By then, the supposedly welcome bonuses for new entries appeared. I accepted them and kept playing while waiting for my withdrawal. Time passed, and I wasn't paid anything. I found out that because of these alleged bonuses, they required me to wager more game volume, which I did. I completed what was needed to be able to withdraw, and by then I had 5345 in the account. I tried to withdraw 4000 pesos, and they rejected my withdrawal. They took absolutely all the money, even what I had deposited, saying I supposedly took advantage of bonuses and other lies, which is completely impossible and false because it's my first time playing online at a casino. I proved to them with

my bank account and my identification that my account is real and that I didn't have any other accounts as they claimed. And when I complained, they blocked my access to the site. It would be good if attention were paid and fraudulent sites like Winuno22 were shut down. It's a scam; they steal from people, and I can prove I'm telling the truth.

Dear AuroraHerrera,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your experience on Winuno22, and I understand how frustrating it must be to have your withdrawals rejected and your account blocked.

To help us better understand the situation and mediate effectively with the casino, could you please provide the following information:

• When exactly did you make your initial deposit of 200 pesos, and when did you first attempt the withdrawal?
• Can you provide any details or screenshots of the communication you had with the casino, especially regarding the rejection of your withdrawal and the reasoning they provided?
• Have you submitted any additional identification or documents after your initial verification? If so, could you share this with us?
• If you have any relevant screenshots, emails, or other communication from the casino, please forward them to petronela.k@casino.guru.

Your cooperation is crucial for us to proceed with this case and mediate effectively with the casino. Without your input, we won’t be able to continue working on resolving the issue on your behalf.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

The first deposit was on Wednesday when I registered and started playing a while later I wanted to withdraw the money I had won and that was when the casino put up many obstacles to let me withdraw first they asked me for more game volume and I did what they told me and I wanted to withdraw again and as instead of having lost I won more, the casino already better What they did was steal all my money even what I deposited they stole everything from me

Hi AuroraHerrera,

To better understand the situation and proceed with your case, I’d like to ask you a few additional questions regarding your account and registration process:

Do you and your neighbor share any of the following:

1. Address (or live in the same household)
2. IP address (e.g., using the same Wi-Fi network)
3. Payment method (e.g., the same card, e-wallet, or bank account)

Casinos often have strict policies regarding shared details due to potential bonus abuse or account duplication concerns. Clarifying this will help us determine whether the casino's actions might be related to such policies.

Dear AuroraHerrera,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.