The player from Nigeria faces account blockage after successfully verifying their documents following a withdrawal request. Despite consistent communication regarding the reason for the blockage, they have received no response from the casino.
Winum Casino - Player’s account is closed without explanation.
Opened
Current status
Waiting for Casino Guru to reply
6d 8h 46m 18s
Winum Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
yesterday
I was always winning and using the casino as livelihood especially for the Mines and dice and I was told to verify after placing my first withdrawal and my documents and profile got approved
an I was blocked, I asked for the reason and they ignored me for days
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15 hours ago
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15 hours ago
Dear Maryam,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.
- Did you achieve your current balance with the help of a bonus?
- Did you pass the verification before you lost access to the account?
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.
Best regards,
Jean
