Winum Casino - Player’s account has been closed for alleged fraud.

I made a lot of bets, lost, and deposited my account over and over again. When I won a bet and tried to withdraw money, they requested verification. After verification, my account was blocked. The reason: "We would like to inform you that due to a violation of the rules of use of our platform, namely clause 6.2.2 — fraudulent activities, multiaccounting, money laundering - your account has been blocked"

Before the block, I managed to take a photo of the betting history. I lost a lot of money there, and they wouldn't let me withdraw even a small winnings. I am attaching screenshots of my account details, betting history, and deposit/withdrawal history

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Dear YantiSusyanti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean