Winum Casino - Player’s account has been closed for alleged fraud.

I made a lot of bets, lost, and deposited my account over and over again. When I won a bet and tried to withdraw money, they requested verification. After verification, my account was blocked. The reason: "We would like to inform you that due to a violation of the rules of use of our platform, namely clause 6.2.2 — fraudulent activities, multiaccounting, money laundering - your account has been blocked"

Before the block, I managed to take a photo of the betting history. I lost a lot of money there, and they wouldn't let me withdraw even a small winnings. I am attaching screenshots of my account details, betting history, and deposit/withdrawal history

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Dear YantiSusyanti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you pass the verification before you lost access to the account?
• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

1. Yes, I was first asked to verify my account. I successfully uploaded a document and a selfie, which were approved by the system. However, my account was pending for over 24 hours. After that, my account was blocked.
2. I registered on July 1 this year. I was blocked on July 13.
3. Only sport betting.
4. I didn't use any bonuses at all.

Of course, it was my only account.

Thank you for your reply, YantiSusyanti.

I’m sorry to say I don’t have good news. If your account was blocked after placing only sports bets, it’s likely the casino detected activity that prompted that decision. Because we don’t have sufficient expertise or insight into this area of online gambling, we are unable to interpret the casino’s investigation or their explanation accurately and therefore cannot judge this case fairly. This does not mean we consider your complaint unjustified; we are simply unable to evaluate it properly.

I understand how frustrating this must be. And I apologize that we cannot resolve this for you.

After reviewing the available information, we must close this complaint.

Please don’t hesitate to contact us in the future if you encounter issues with casino gaming, and we will do our best to assist.

Best regards,

Jean