Wintino Casino - Player's withdrawal is delayed.

On July 20th, I received only one response stating that the matter had been forwarded.To this day, neither the funds nor the deposit have been returned to me. No further explanation has been provided.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wintino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas