Wintino Casino - Player’s withdrawal has been delayed.

I requested a withdrawal from Wintino Casino on October 25, 2026. Today is November 4, and I still haven't received my money. It has been 11 days with no payment. Customer support keeps telling me that everything is fine and there are no issues with my withdrawal, but nothing happens. My withdrawal is still unpaid. I am extremely disappointed and want Wintino Casino to explain the delay and pay my money immediately.

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Dear DaveKovacs,

Thank you very much for submitting your complaint. I'm sorry to hear about the issue with your withdrawal and understand your frustration regarding the delay.

However, please bear in mind that it's quite common for withdrawals to take a couple of days or even weeks to get fully processed. This delay may be caused by unfinished KYC verification, additional checks, or a high volume of withdrawal requests.

That's why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history has been checked, your withdrawal has been approved by the casino, and you still haven't received your winnings within 14 days of requesting the withdrawal, please let me know, and I will try to help you.

Thank you very much in advance for your patience and understanding.

Best regards,

Samuel