HomeComplaintsWinStreak9 Casino - Player’s winnings have been confiscated.

WinStreak9 Casino - Player’s winnings have been confiscated.

Opened
Current status

Waiting for player to reply

6d 23h 5m 46s

WinStreak9 Casino
Safety Index 2.6 Very low

Case summary

The player from Australia attempts to withdraw $800 after playing a VIP bonus but has his winnings confiscated due to allegations of having multiple accounts, which he denies. Despite being reassured that the issue is resolved, he remains frustrated and believes he has been treated unfairly.

Written by Kristina
Complaint Resolution Center Team Lead
Submitted: 26 Aug 2026
Public
Public
9 hours ago

DO NOT TRUST THIS SITE



Ive been able to withdraw 2 seperate $20 no deposit daily bonuses but i have achieved vip bonus i claim $10 i play it up to $800

I attempt to withdraw they then TAKE MY $800 AND TELL ME I HAVE MULTIPLE ACCOUNTS


I ABSOLOUTLY DONT HAVE ANY OTHER ACCOUNTS IVE ONLY EVER DEPOSITED ON THIS SITE I WAS TOLD I COULD TRUST THEM ...

IM SO GUTTED AND HURT RIGHT NOW TO BE ACCUSED OF BULLSHIT TO THEN LOOSE $800 FOR IT ALSO


IM SHATTERED ...


THEY SEND A MSG SAYING THEY HAVE FIXED THE ISSUE I CAN DEPOSIT AND MY WITHDRAWLS WILL BE OK NOW


BULLSHIT

Public
Public
54 minutes ago

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Public
Public
54 minutes ago

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

  • Is there any chance that someone in your household, or someone using the same IP address, has also created an account at this casino?
  • Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
  • Had you completed verification before this accusation?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina


Thekid85 has 6d 23h 5m 46s to reply

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