Winsane Casino - Player’s withdrawal has been delayed.

Winsane has forced me through hell to withdraw a simple 960€ win, of which I have tried merely a 585€ part due to maximum withdrawal at 600. They sent me false instructions how to withdraw and what to send as verification, even though such verification methods didnt even exist.

I did my deposit via bank transfer but they kept insisting on Skrill profile with proof of payment, which didnt exist since Skrill profile wasnt used. After verification was finally accepted due to my very intensive pressing, they promised to make my withdrawal a priority. That was complete false and the withdrawal has been pending for days again and after tens of contacts to their customer service and their many promises, they never follow with emails, they never follow with the money.

I will for sure sue them if it goes to that. Please help me avoid this, since I have been scammed by a casino before and therefore always record every game I have played, every setting I have had on the exact device I played on. So there is absolutely no issues on my part, its just them. They seem to not ever process the withdrawals and this seems intentional. They may be an illegal operation and an outright scam.

Dear SanttuKu, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Winsane Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.  

•   Which payment method to withdraw your winnings have you opted for? Was it the same one you used to deposit? 
• Have you received a confirmation that you have passed the KYC verification, please? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Katarina

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Dear SanttuKu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear SanttuKu,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Katarina