Winrolla Casino - Player's withdrawal is delayed.

Hallo, leider habe ich schlechte erfahrung mit dem Casino bereits gemacht. Zum ersten dauert die Bearbaeitung der Auszahlung sehr lange. Ich war happy als ich am sonntag dann die email bekam ihre Auszahlung wurden erfolgreich bearbeitet (5.10.2025). Ich muss dazu sagen das die Auszahlungen in 3 a 500 Euro aufgesplittet wurden. 2 wurden am Sonntag genehmigt und 1 am Mittwoch. Heute ist der 13.5 und keiner der 3 Auszahlungen ist bisher auf meinem Konto angekommen. Ich habe schon viele Online Casinos getestet aber so lange hat es bisher bei keinem gedauert

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share screenshots of your payout requests with the status visible and your communication with the casino regarding the payout delay? Send the information to my email at [email protected]

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hallo Thomas,

in der Zusammenfassung oben ist ein Fehler im Datum.

Haben Sie in der Vergangenheit erfolgreiche Auszahlungen aus dem Casino vorgenommen?

Nein das war das erste mal.

Könnten Sie bitte bestätigen, dass Sie die KYC-Verifizierung bestanden haben?

Es wurden keine Dokumente angefordert ihrer seite aus .

Haben Sie Ihre Gewinne mithilfe eines Bonus angesammelt?

Nein

Thanks for your reply.

Have you contacted the casino regarding the funds not reaching your bank account?

Has the casino launched an investigation? Were you asked to provide a bank statement to the casino associated with the transactions in order to prove your payout hasn't reached you?

Please let me know.

Ja der Kontoauszug wurde schon 2 mal versendet bis heute ist immernoch kein Geld eingegangen.

Ich habe das Casino gebeten mir die Transactionscodes sowie das datum zukommen zu lassen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gamefreak,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas