Winrolla Casino - Player’s deposit has been rejected.

This casino has horrible customer service. I did a deposit of 3100 dollar in USDT. I have proof of the amount being sent to my Winrolla wallet. The transaction was completed in my crypto wallet, but they refuse that they received it. Even though the transaction hash proves otherwise. Now support have started to ignore me. I have sent them hash, screenshots and everything to prove it. They probably hope I will just give up and forget about it.

The deposit says "rejected" at Winrolla and lt proves that it was sent. How would they even know about the transaction if it did not reach my wallet?

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winrolla Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made previous successful deposits in the casino using the same payment method?
• Could you please share the full hash of the transaction so we may independently verify that the transactions were successful?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas