Winrolla Casino - Player requests account closure but is ignored.

Hallo

Erstmals wurde man mit einem 300% Bonus gelockt einbezahlt und dann wars kur ein 77% Bonus.

Egal nichtsdestotrotz habe ich eine Spielerproblem und wollte aus Selbstschutz das Konto sofort wieder löschen.

Jedoch wird meine Bitte seit Tagen ignoriert.

Habe noch ein 2 tes mal geschrieben wo ich eone Frist von 24 Stunden gebe, wieder seit 2 Tagen keine Reaktion nur weiterhin Promo.

Bitte helfen Sie mir das Konto aus Selbstschutz zu sperren.

[redacted]

winrolla

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Dear luonghoefli,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have reviewed the general terms and conditions, and this is what I found:

Self-exclusion request: You can contact the Support Service Team via e-mail at cs@winrolla.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward me all account closure requests that you sent, along with the casino's response? My email address is jean.s@casino.guru.

Did you send the request from your registered email address linked to your casino account?

I hope we will be able to help you to resolve this issue.

Best regards,

Jean

Hallo Jean

Welche Antworten dann?

Es gab ja nie überhaupt eine Reaktion von Winrolla.

Mein Antrag habe ich als Anhang in der Beschwerde.

Vielen Dank für Ihre Mithilfe

Thank you very much for your reply, luonghoefli.

Do you still have access to your account?

The account closure request attached to your first message here in the complaint was sent on May 23, 2026. Are there other account closure requests other than this (email and live chat communication)? If so, please forward it to my email at jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

Dear luonghoefli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru