The player from Switzerland attempts to delete his account for personal protection due to a gambling problem, but his requests have been ignored for days, despite providing a deadline. He continues to receive promotional messages instead.
Winrolla Casino - Player requests account closure but is ignored.
Opened
Current status
Waiting for player to reply
5d 22h 52m 44s
Winrolla Casino
Safety Index 7.7 Above averageCase summary
Discussion
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14 hours ago
Translation
Hello
Initially, people were lured in with a 300% bonus for deposits, and then it was briefly a 77% bonus.
Regardless, I have a gambling problem and wanted to delete the account immediately for my own protection.
However, my request has been ignored for days.
I wrote a second time, giving a deadline of 24 hours, and again there has been no response for two days, only continued promotion.
Please help me to block the account for my own protection.
[redacted]
winrolla
Edited by a Casino Guru admin
Automatic translation:
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1 hour ago
Important notice:
Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.
We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.
If anything seems suspicious, contact us directly.
Stay safe.
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1 hour ago
Dear luonghoefli,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have reviewed the general terms and conditions, and this is what I found:
Self-exclusion request: You can contact the Support Service Team via e-mail at cs@winrolla.com, and we will close your account as soon as practicable. It is the player’s responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player’s sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.
Could you please forward me all account closure requests that you sent, along with the casino's response? My email address is jean.s@casino.guru.
Did you send the request from your registered email address linked to your casino account?
I hope we will be able to help you to resolve this issue.
Best regards,
Jean
